Privacy policy

PRIVACY POLICY – charlotte and maisie

charlotte and maisie attaches great importance to the protection of its customers’ personal data. This privacy policy describes how we collect, use and protect personal data. By using our services, you agree to the practices described in this policy.

 

COLLECTION OF PERSONAL DATA

charlotte and maisie collects various types of personal data in order to provide an optimal shopping experience. This data may include:

• First and last name

• Shipping and billing address

• Email address

• Telephone number

• Payment information

USE OF PERSONAL INFORMATION

The personal information collected is used for the following purposes:

• Order processing and shipping

• Payment management and fraud prevention

• Communication with customers regarding orders and our product offerings

• Improvement of our customer service and response to requests for information

• Sending information about new products, promotions and events (with the customer’s consent)

 

SHARING PERSONAL INFORMATION

charlotte and maisie does not sell, rent or share personal information with third parties, except in the following cases:

• With external service providers who process payments and manage order shipments

• If required by law or to comply with legal procedures

• To protect the rights, property or safety of charlotte and maisie, its customers or the public

SECURITY OF PERSONAL INFORMATION

charlotte and maisie takes appropriate security measures to protect personal information from unauthorised access, alteration, disclosure or destruction. These measures include, but are not limited to:

 

• The use of encryption technologies for payment transactions

• Limited access to personal information only to employees and partners who need it to provide our services

RETENTION OF PERSONAL INFORMATION

charlotte and maisie retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

 

CUSTOMER RIGHTS

Customers have rights relating to their personal data under applicable law, including:

• Right of access: customers may request a copy of their personal data in our possession.

• Right of rectification: customers may request the correction of inaccurate or incomplete personal data.

• Right to erasure: customers may request the erasure of their personal data, subject to the retention periods required by law.

• Right to withdraw consent: customers may withdraw their consent to the processing of their personal data at any time.

COOKIES AND SIMILAR TECHNOLOGIES

charlotte and maisie uses cookies and similar technologies to improve the user experience on our website. Cookies help us remember customer preferences and track website usage. Customers can change their browser settings to refuse cookies, but this may affect the functionality of the website.

CHANGES TO THE PRIVACY POLICY

charlotte and maisie may update this privacy policy from time to time. Any changes will be posted on this page with the date of the update. We encourage our customers to check this page regularly to stay informed of any updates.

CONTACT

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, you can contact charlotte and maisie at the following address:

Email: info@charlotteandmaisie.com

 

charlotte and maisie is committed to protecting the privacy of its customers and using personal data responsibly and securely.